Is your question in the Knowledge Base?
We have a QuickReport Knowledge Base file (kb.zip)
available on the download page that addresses many common
questions and is a excellent source of tips. The current
KB was last updated in July 2001.
See also printer bugs and Stretching
About QuickReport technical support
ONLY users who have purchased QuickReport Professional
will receive free technical support via e-mail. To get an answer
please follow the guidelines below. If you are using QuickReport
Standard that came bundled with Delphi and/or C++Builder please
read the paragraph at the bottom of this page.
* QuickReport PROFESSIONAL users who would like to
send support emails.
Please send support emails to qrservices@qbssoftware.com
and please do not forget to add the following information, otherwise
we will reply back will a standard message to supply these details
and this will result in delays on both sides:-
- The name you have registered QuickReport
under.
- The License Number of the version of QuickReport
you have purchased.
- The version of QuickReport and
Delphi/C++ Builder you are currently using.
Please note: Always include which version of QuickReport and
Delphi and/or C++Builder you use. If appropriate, please also
include type of printer(driver), Windows version and any specific
nationality settings you use. If you do not know which
version of QuickReport you are currently using, you can right-click
on the report at design time and the version number will be
displayed at the top of the popup menu.
- The operating system you are using.
For a guideline on how to submit a support request please click here .
* Professional
users - lost your serial number ?
Please send an email to "qrservices@qbssoftware.com"
with the following information:
Subject of email: "Lost serial number"
Please add to the email body - Your full name, company information
(at time of purchase), company name, address, postcode. If you
can remember, it would be helpful to add the date of purchase.
* Don't
have the new download password?
Please send an email to "qrservices@qbssoftware.com"
with the following information:
Subject of email: "Password request"
Please add to the email body - the name you have brought QuickReport
under (could be your company name). Also, the License Number
of the version of QuickReport you have purchased
* Keep
is as short as possible.
Do not write a lot of text to tell how your program works and
what it is supposed to do. It's not that we are not interested
in your work but it takes too much time going through a 60+
line e-mail trying to figure out what's the real question when
it could have been said in a few lines.
* Write in English.
We will not answer messages written in any other language.
* Read the FAQ, Knowledge Base and
documentation.
At least 40% of the questions we get are already answered in
the FAQ, KB, or documentation or is covered by the demo projects.
We will not answer these questions. We know it's often
faster to just send a quick e-mail to ask a question rather
than looking it up yourself but it generates a lot of unnecessary
work.
* Do not include file attachments
99% of the email can be answered without sending any attachments.
Sending file attachments will delay the answering of your message.
When you include attachments please make sure to include only
needed files enclosed in a pkzip compatible archive file, no
EXE or DCUs.
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Getting technical support for QuickReport Standard
bundled with Delphi and C++Builder
Please note that only users who have purchased QuickReport Professional
qualify for technical support from us. With the large number
of Delphi and C++Builder users it's impossible for a small company
to provide free support. Borland will give first level support
for QuickReport and you should contact them through the regular
channels. As an alternative you can use the reporting-charting
forum at Borland International web site.
Any questions you have regarding ordering, order status, download
password, invoices etc. should be sent to qrservices@qbssoftware.com
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